Terms of service.
Terms and Conditions
At Sparkling Clean, we take immense pride in delivering exceptional cleaning services to our valued customers. To ensure a seamless and satisfactory experience for both our clients and our team members, we have established a set of policies that guide our operations.
1. Service Details and Pricing
Our rates are competitive and determined based on factors such as the size of your home, the scope of work required, and the frequency of cleanings. To obtain accurate pricing, we encourage you to contact our customer service representatives who will be happy to provide a customized quote. Before the cleaning we will email you a quote detailing all cleaning to be carried out and a fixed price for the works.
2. Scheduling and Payment
To schedule a cleaning appointment, we offer multiple convenient options including phone, email, or through our website. We strive to accommodate your preferred date and time, although availability may vary. For recurring services, we will work with you to establish a regular schedule that best fits your needs.
Payment for our services is due on the day of the cleaning or within 7 days of receiving the invoice, whichever comes first.Failure to make payment within the specified timeframe may result in late fees or suspension of services.Additionally, a late fee of 10% of the total invoice amount will be applied to the outstanding balance.
For end of tenency or deep clean:
A 50% non-transferable deposit is required to secure your bookings for deep cleans. This secure the date for you and is not transferable to another customer/property.
Payment is due upon completion of the cleaning service, minus any deposit. We accept various forms of payment including electronic bank transfers and cash. Failure to make payment within the specified timeframe may result in late fees or suspension of services.Additionally, a late fee of 10% of the total invoice amount will be applied to the outstanding balance.
3. Rescheduling and Cancellation
We understand that unforeseen circumstances can occasionally arise. If you need to reschedule or cancel an appointment, we kindly request at least 24-hour notice to avoid any inconvenience. This allows us to adjust our schedules accordingly and provide outstanding service to other clients.
In cases where a cancellation is made within 24 hours or our team arrives at the premises and cannot access the property will be charged at full price.
Any temporary cancellation or reschedulingof service requires at least 48 hours notice.
This applies to all customers.
4. Satisfaction Guarantee
We are committed to ensuring your satisfaction with every cleaning service we provide. If, for any reason, you are not entirely content with our work, please contact us within 24 hours of the service completion. We will gladly address your concerns and arrange for any necessary touch-ups at no additional cost.
5. Photos and social media
We take before and after photos, we may ask permission to share these online as an advertisement for our work. This is completely at your discretion.
6. Privacy and Security
We are committed to protecting the privacy and security of our clients' personal information. Any information collected during the course of providing our services will be treated with the utmost confidentiality and will only be used for the purposes outlined in our Privacy Policy.
We employ industry-standard security measures to safeguard against unauthorized access, disclosure, alteration, or destruction of personal information. Our employees are trained to handle personal information securely and are bound by confidentiality obligations.
We do not sell, trade, or otherwise transfer personal information to third parties without the explicit consent of our clients, unless required by law or for the purpose of providing our services.
By engaging our services, clients agree to the terms outlined in our Privacy and Security Policy.
7. Communication Methods
You can contact us by email,telephone or text messages.
Our office times are 9am-5pm Monday to Friday, we have also a stand by line 07508879545.
8. Non-Solicitation of Employees
The Client agrees that, during the term of this Agreement and for a period of [12/24] months following the termination or expiration of this Agreement, they will not, directly or indirectly, solicit, induce, or attempt to solicit or induce any employee of Sparkling Clean to leave their employment with Sparkling Clean for any reason, including for employment with the Client or any third party.
In the event of a breach of this non-solicitation obligation, the Client agrees to pay Sparkling Clean a fee of $1,000 as liquidated damages. This amount is acknowledged by both parties as a reasonable estimate of the damages that Sparkling Clean would suffer due to such a breach and is not considered a penalty.
Furthermore, the Client acknowledges that any breach of this clause will cause irreparable harm to Sparkling Clean for which monetary damages alone would not suffice. Consequently, Sparkling Clean shall be entitled to seek injunctive relief in addition to any other legal or equitable remedies available.
9.Contract Termination
This contract is established for an indefinite term. Either party may terminate the contract by providing 4 weeks' written notice to the other party.
10.Complaints Procedure
If you have any complaints regarding our services, please notify us within 48 hours of the issue arising. Complaints should be submitted either by email or by phone. This allows us to address and resolve any concerns promptly and effectively.
11.Pets Policy
While we understand the importance of pets in your household, we kindly request that pets be securely restrained or kept in a separate area during our service. We cannot be held liable for any damage caused to or by animals during, after, or as a result of our service. It is the responsibility of the client to ensure the safety and well-being of their pets during our visit.